Privacy Policy
This policy explains what personal information Lokali (the app, we, us) collects, why we collect it, who can see it, and your rights. Lokali helps people in London find and join small, informal, in-person plans with people nearby.
Who we are
Lokali is run by FLTR Search Limited, which is the data controller for your information. For anything in this policy, contact us at hello@lokalimeets.com.
What we collect
Information you give us
- Your phone number, which you use to sign in. We send you a one-time code by text message.
- Your name and profile photo. Optionally, your email, a short "about me", your interests and the languages you speak.
- Plans you create (title, category, description, time, place and attendee limit) and plans you join.
- Messages you send in plan group chats.
- Ratings and attendance records, reports you make about people or content, and people you block.
- Anything you send us when you contact support.
Information from your device
- Location. You can set a home location. While the app is open, and only if you allow it, we use your device's location to centre the map and show plans near you. We do not track your location in the background.
- Photos. Only the photo you choose for your profile, and only if you give the app access.
- A notification token, if you allow notifications. This is a code that lets us send alerts to your phone.
- Basic technical information, such as your IP address, device type and app version, which our hosting and security services record automatically to keep the service working and secure.
What you put in your profile, plans and chats is visible to other people (see below), so please don't include sensitive details such as health information.
How we use it, and why
- To create your account and let you sign in. We need this to provide the service you asked for.
- To show you plans, let you join them, chat and see who else is going. We need this to provide the service.
- To keep people safe: reviewing reports, enforcing blocks and our Terms of Use, and preventing abuse. This is in our legitimate interest in running a safe community.
- To send notifications you have asked for, such as new plans near you, changes to plans, reminders and messages. This is based on your consent, which you can withdraw in the app settings or your phone settings.
- To use your location. This is based on your consent through your phone's permission.
- To fix problems and keep the app secure. This is in our legitimate interest.
- To reply to you and to meet our legal obligations.
We do not use your information for advertising, and we do not sell it.
What other users can see
- Everyone using the app can see your name, photo, about me, interests, languages, your host rating, and the plans you host.
- People who have joined a plan can see who is going, including you, and can read that plan's group chat.
- We do not show your phone number or email to other users.
- A plan's place and address are visible to everyone using the app. Only create plans at places you are happy to share.
- Your home location and your device location are not shown to other users.
Who we share information with
We use service providers who handle information on our behalf:
- Supabase for our database, sign-in and photo storage. Our data is hosted in the EU (Ireland).
- Twilio to send sign-in codes by text message to your phone number.
- Google for place search and maps. The text you type when searching for a place, and map requests, are sent to Google. Google's own use is covered by the Google Privacy Policy.
- Expo and Apple to deliver push notifications.
We may also share information if the law requires it, to protect someone's safety, or as part of a sale or reorganisation of the business.
Transfers outside the UK
Some of these providers may handle information outside the UK. When they do, we rely on protections the law recognises, such as UK adequacy regulations or standard contractual clauses.
How long we keep it
- Your account information is kept until you delete your account.
- When you delete your account in the app, we remove your profile, photo, messages, notification settings, blocks and notification token. Plans you hosted in the past stay so other people's history is intact, shown as "Deleted user". Upcoming plans that other people have joined are cancelled.
- Reports and moderation records are kept for 12 months after we close them, to protect the community and deal with disputes.
- Technical backups, if any, are overwritten on a regular cycle.
Your rights
Under UK data protection law you can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, move it to another service, and withdraw your consent at any time.
You can edit most of your information in the app and delete your account in Profile, then Delete account. For anything else, email hello@lokalimeets.com. We will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Children
The app is for people aged 18 and over. We do not knowingly collect information from anyone younger, and we will delete an account if we find out it belongs to someone under 18.
Security
We use encrypted connections and access controls to protect your information. No system is completely secure, so please look after your own account and phone.
Changes to this policy
We may update this policy. If a change is important, we will tell you in the app. The version and date at the top will always show when it was last updated.
Contact
FLTR Search Limited · hello@lokalimeets.com